Only part of the portfolio
Operators reach a fraction of the list in a day. The rest slips to tomorrow, then next week — while the delay grows.
Uzbek and Russian · cloud or on-premise
Hand overdue-payment calls to AI.
Duecall talks to the customer in Uzbek or Russian, learns why the payment is late and writes the agreed payment date and amount into your CRM.
Pilot: 2 weeksup to 500 customersfree
Built for Instalment retailBanksMFOsTelecomUtilities
CALL RESULT Sample
Akmal Karimov
Consumer loan
3 days · 1,850,000 UZS Consumer loan
Status
Promise to pay
Reason
Salary delay“My salary comes on the 15th, I'll pay after that”
Promise
1,850,000 UZS
Next action
Reminder call on 15.10
The customer confirmed their identity. Reason: salary delay. Promised to pay the full amount via the app by 15 October. No further requests.
Talk to the agent right now
You play a customer with an overdue payment; the agent talks as on a real call. At the end you see the result card that goes to the CRM.
Sample data. Up to 90 seconds, no sign-up. The demo transcript is kept to improve quality — do not say real personal details.
In the browser — through your microphone, right now. On the phone — the agent calls the number you confirm with an SMS code. To talk to a person — use the request form below.
Demo is temporarily off
Try the live demo a little later, or request a pilot and we will show it ourselves.
1Line of business
2Situation Sample data
Other situations: reminder and offer
The core product is the overdue-payment call. The extra scenarios show how the agent handles other call types.
Call
Headphones sound better: the agent's voice does not leak into the microphone.
A call to your phone
The agent calls you over a real phone line — with the voice and quality your customers will hear. The scenario is the one chosen above.
- Enter your number
- Confirm the SMS code
- Press “Call me” — the agent calls within a minute
Selected scenario · Sample data —
No phone line is connected right now: confirm your number and the agent will call later.
00:00
Duration00:00
The collections team cannot reach everyone
Every day there are more customers to call than operators can handle. Part of the portfolio is left untouched; reasons and promises get lost in notes.
Reasons and promises in free text
Why the customer did not pay and when they will stays in an operator's note. Useless for reports, filters and control.
Every minute of the calling window
Calls are only allowed in a limited window. A break, a meeting, a sick day — each one is lost calls. The agent works the whole window, in parallel.
What the pilot measures
The pilot report comes with exactly these metrics — we do not promise any numbers in advance.
- Attempts and coverageHow many customers were called, how often; what share of the list was covered.
- ReachedHow many answered and confirmed their identity; wrong numbers and third parties separately.
- Reasons and promisesReasons for delay by category; the number of promises with a date and amount.
- Handed to operatorsDisputes, hard cases and “let me talk to a person” requests — with the context prepared.
- CostThe cost of one call and one reached customer — from the pilot's real minutes.
Three steps — from the list to the result
Your process does not change: the list from you, the call from us, the result back to you.
- 01
You hand over the list
CSV/Excel, API or the admin panel: name, phone, product, amount due and days overdue. Who the agent speaks for and in what tone (the playbook) is agreed with you.
You geta call schedule and an approved playbook.
- 02
The agent calls
During working hours, from the agreed number. It checks identity, asks why, agrees the payment date and amount — in whichever language the customer speaks.
You geta reason, a promise and a record per customer.
- 03
The result lands in your CRM
Status, reason, agreed date and amount, requests, summary and transcript — by webhook, API or CSV, right after the call.
You geta ready queue for operators — only the hard cases.
Not a note — a structured record
The same fields from every call. Ready for filters, reports and the next step.
CALL RESULT Sample
Akmal Karimov
Consumer loan
3 days · 1,850,000 UZS Consumer loan
Status
Promise to pay
Reason
Salary delay“My salary comes on the 15th, I'll pay after that”
Promise
1,850,000 UZS
Next action
Reminder call on 15.10
The customer confirmed their identity. Reason: salary delay. Promised to pay the full amount via the app by 15 October. No further requests.
Identity
confirmed, third party or wrong number
Reason
one of 11 categories and the customer's own words
Promise
amount, date, payment method, firmness
Requests
callback, restructuring, operator
Status (outcome) and a short summary
Full transcript and call recording
Rules, data and connection
The agent works inside a strict script; where and how long data is kept is fixed in the contract; the result arrives in your system.
Agent rules
- Not a word about the debt until identity is confirmed.
- Nothing is disclosed to third parties (relatives, colleagues).
- Never asks for a card number, PIN or SMS code.
- Asked “are you a robot?”, it answers honestly: I am an AI assistant.
- Works only in the configured calling window (e.g. 09:00–18:00 on weekdays).
- A “do not call” request is recorded at once and respected.
Where the data lives
- Your calls
The list, results, transcripts and recordings — on our server in the cloud option, only in your infrastructure on-premise. The retention period is agreed with you.
- Speech and conversation services
External AI services are used for speech recognition, reply generation and voice synthesis — the audio and text of the conversation are sent to them. Which ones and on what terms is stated explicitly in the contract.
- The demo on this site
The demo transcript is kept to improve quality; in the phone demo your number is used for the SMS confirmation. Do not say real personal details.
Your system stays as it is
However you hand over the list, that is how the result comes back.
Ready
CSV / Excel
Upload the file in the admin panel, columns are checked, the result comes back as a file or in the panel.
REST API and webhook
Send the list, read call status; after every call a signed JSON reaches your endpoint.
Bitrix24 · amoCRM · Telegram
The customer is found by phone, the result is written to the contact or deal timeline; a message to a Telegram group.
Per project
1C and other CRMs
Connected on top of the API/webhook together with your IT team.
Core banking
In an on-premise project, built separately for the bank's internal system.
Webhook example (JSON)
call.finishedPOST · application/json · X-Webhook-Signature
{
"event": "call.finished",
"call": {
"outcome": "promise_to_pay",
"identity": "confirmed",
"reason": "salary_delay",
"promises": [
{ "amount": 1850000, "date": "2026-10-15", "strength": "firm" }
],
"summary": "…",
"transcript": [ … ]
},
"requests": [ … ]
}The event sent when a call ends. Every field is documented; HMAC-SHA256 signature.
Pricing and pilot
Pricing is individual — by portfolio size, number of calls and deployment type. What it is made of is clear up front.
Cloud
MFOs, instalment retail, telecom, utilities
- Quick start: admin panel, CSV or API
- Our phone number or yours
- Monthly platform fee + minutes
On-premise
Banks
- On your servers, your SIP trunk and number
- Core-banking connection per project
- Annual licence + implementation
What the price depends on
- Onboarding and setupPlaybook, voice, list format and integration — one-off.
- Platform feeMonthly (cloud) or an annual licence (on-premise).
- Call minutesBy actual conversation minutes.
- TelephonyOver your number and trunk — at your carrier's rate; over ours — billed separately.
- Integration and deploymentReady connectors are included; 1C, core banking and on-premise — per project.
The exact quote comes after the pilot: based on real minutes, reach and results.
Frequently asked questions
Short and direct.
Which languages does Duecall speak?
Uzbek and Russian. If the customer switches language mid-conversation, the agent switches too. It understands mixed (uz-ru) speech.
Where is the data stored?
The list, results, transcripts and recordings are kept on our server in the cloud option and only on yours on-premise. External AI services are used for speech recognition, reply generation and voice synthesis: the audio and text of the conversation are sent to them. Which services, on what terms and for how long data is kept is fixed explicitly in the contract.
Is there an on-premise option?
Yes. For banks the system runs on your servers: your own Asterisk/SIP trunk and number; the list and results never leave your perimeter. Options for the speech services are agreed in the project. The cloud option starts faster for MFOs and instalment retail.
How fast can we start?
A pilot via CSV/Excel — within a few days: upload the list, approve the playbook, calls begin. API/CRM integration and an on-premise project are planned separately.
Is a promise to pay a payment?
No. A promise is the date and amount the customer named. The agent marks it firm or tentative; the actual payment is checked in your system, and on the promised day the agent makes a reminder call.
What if the customer is angry or argues?
The agent does not argue or pressure. It listens, records the request and flags the conversation for an operator. Such calls are shown separately in the report.
Does it replace operators?
No. The agent takes the repetitive calls: remind, learn the reason, get a promise. Operators handle disputed, complex and large cases — with the context prepared.
How does it connect to our system?
The simplest route is CSV/Excel in the admin panel. Then REST API and webhook: a JSON arrives after every call. Bitrix24, amoCRM and Telegram have a ready connection; 1C and core banking are per project.
Will our number be flagged as spam?
Calls go out from the official number, in the configured working hours, with a limited number of attempts. One customer is not called many times a day, and a “do not call” request is respected at once. This lowers the risk of a spam flag but cannot rule it out entirely.
How is the price calculated?
Onboarding and setup (one-off), the platform fee (monthly or an annual licence), conversation minutes and telephony. The exact figure depends on portfolio size and deployment type — we quote after the pilot, on real numbers.
Let's discuss a pilot
Leave a short request: we get back within one business day and plan a free 2-week pilot.
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